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1. Custom Fabrication Orders

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Custom fabrication projects are not eligible for full refunds once any of the following occur:

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• Materials have been purchased

• Cuts or fabrication work has begun

• Custom designs, jigs, or templates have been created

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A partial refund may be available only if no materials have been purchased and no work has begun.

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2. Deposits

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Unless otherwise stated:

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• Deposits are non-refundable once work begins or materials are purchased.

• If the customer cancels before work begins, we may refund a portion of the deposit minus administrative or planning fees.

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3. Standard Repairs

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For non-custom repairs:

• If the customer cancels before work starts → a refund may be issued minus inspection or diagnostic fees.

• If work has already begun → refunds are not available for labor already performed.

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If the item is beyond repair or unsafe to work on, we may refuse service and issue a refund for the unused portion of the payment.

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4. Completed Work

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We do not offer refunds on completed services, including:

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• Welding repairs

• Custom fabrication

• Restoration work

• Modifications requested by the customer

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However, if there is a defect in workmanship, we will evaluate and correct the issue in accordance with our warranty terms.

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5. Materials Purchased for a Job

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Once materials are ordered or cut, those costs are not refundable, even if the project is canceled, because suppliers often do not accept returns on custom-cut or specialty metals.

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6. Customer Satisfaction & Corrections

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If a customer is unsatisfied, Mythic Metalworks will:

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1. Review the concern

2. Inspect the work

3. Provide reasonable corrections if the issue is related to workmanship

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Refunds are not provided for:

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• Preference changes after approval

• Miscommunication due to inaccurate customer-provided measurements or details

• Wear, corrosion, or damage after pickup or installation

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7. Turnaround Times & Delays

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Estimated completion dates are not guaranteed.
Delays caused by suppliers, weather, design changes, or unforeseen issues do not qualify for refunds.

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8. No Refunds for Third-Party Installation

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We are not responsible for:

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• Damage caused during installation by someone else

• Failures due to improper installation

• Modifications after the work leaves our shop

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No refunds will be given for these issues.

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9. Digital Designs or Drawings

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If Mythic Metalworks creates custom drawings, mockups, or digital designs:

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• Fees for design work are non-refundable once the design has been delivered.

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10. Refund Request Procedure

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To request a refund review, contact:

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Mythic Metalworks
Email: Shane@MythicMetalworks.org
Phone: (931) 548-5148
Location: (Franklin, Tennessee)

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We will respond within a reasonable timeframe and inform you of eligibility under this policy.